Terms and Conditions

  1. Detailed description of goods and/or services
    Gondolier is a business in the Automotive, refinishing, detailing, industrial, aviation and agricultural industry that supply equipment and consumables with back-up service and support.

  2. Delivery policy
    Subject to availability and receipt of payment, your request will be processed within 3 days and submitted to the courier services and delivered within 7 days. Authorisation of processed request will be confirmed by means of a waybill number issued by the couriers responsible for delivery.

  3. Export restriction
    The offering on this website is available to South African clients only. For purchases outside the borders of South Africa, kindly contact us by visiting https://gps.gondolier.co.za

  4. Return and Refunds policy
    The provision of goods and services by Gondolier is subject to availability. In cases of unavailability, Gondolier will refund the client in full within 30 days. Cancellations will be accepted within 48 hours of confirmation of payment. The customer must not accept damaged goods from the courier as no damaged goods will be accepted for return once delivered. Warranty as disclosed with each product and no warranty is applicable to consumables. Please read our complete Delivery, Returns and Refund Policy by clicking here

  5. Customer Privacy policy
    Gondolier shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation.

  6. Payment options accepted
    Payment may be made via Visa and MasterCard.

  7. Card acquiring and security
    Card transactions will be acquired for Gondolier via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  8. Customer details separate from card details
    Customer details which are entered by the client on PayGate’s secure site, will not be stored by Gondolier. For more details on PayGate refer to www.paygate.co.za.

  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

  10. Responsibility
    Gondolier takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  11. Country of domicile
    This website is governed by the laws of South Africa and Gondolier chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature Gondolier.

  12. Variation
    Gondolier may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  13. Company information
    This Website is run by a private company based in South Africa trading as Multicat (Pty) Ltd and with registration number 93/03193/07 with Robert Hartman and Erna Pienaars as Directors.

  14. Gondolier contact details
    Company Physical Address: 368 Politician Avenue, Northlands Business Park, Northriding, 2162
    Email: info@gondolier.co.za
    Telephone: +27 (0) 11 704 4444

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